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Online
Support
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| Exploria's
Customer Support website,
offers 24 hour support. The website features access
to resources such as video tutorials, instructional
help files, frequently asked questions and a direct
request form for technical and training issues from
Exploria's customer support team. |
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Live
Customer Support
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Speak
to a customer service rep. toll free at: |
866.523.8864
Mon-Fri 8:30 to 5:30 EST
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Customers
can call Exploria's support engineers regarding
any issues or problems they may have.
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After-Hours
Support
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| Exploria
understands that licensed users may need assistance
after regular business hours. Thus customers who
need support outside regular business hours can
call the telephone support center to schedule
an appointment after hours or on weekends. |
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Remote
Help Desk Service
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| A
secure remote control application that will allow
an Exploria technician to access your desktop
for purposes of de-bugging and trouble shooting
an Exploria program. This application does not
install any services on your desktop and only
allows an Exploria technician to gain control
if you so elect. |
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